In an interview with Inside Patient Care, Matthew C. Osterhaus, BSPharm, FASCP, FAPhA, Co-Owner/Operator of Osterhaus Pharmacy in Maquoketa, IA, and Immediate Past President of the American Pharmacists Association, discussed the importance of patient-centered services and how to incorporate them into your practice.
A quick review of the evening news will often reveal stories of someone in an organization either doing wrong or blowing the whistle on someone else who did wrong. No organization is immune from having its reputation questioned when an employee or manager is caught violating ethical or legal standards, and the fallout can be damaging in many ways.
The entire healthcare market is watching the evolution of healthcare exchanges, but many stakeholders have yet to form strategies around their response to this growth. In the pharmacy and clinic space, there is very little dialogue about the implications these exchanges will have on insurance plan designs, reimbursements, and patients’ out-of-pocket expenses that have to be managed in day-to-day operations. It is important, however, for pharmacies and clinics to understand what they should be changing in their business, operating, and economic models to remain competitive and relevant.
ON AUGUST 9, 2011, Visa announced plans to accelerate the migration to contact chip and contactless Europay/MasterCard/Visa (EMV) chip technology in the United States. They believed that the adoption of dual-interface chip technology would provide stronger authentication and transaction security, and help prepare the US payment infrastructure for the arrival of Near Field Communication–based mobile payments by building the necessary infrastructure to accept and process chip transactions.
Undoubtedly, 2014 will be characterized by the ascendency of a new type of healthcare consumer. “Consumers are no longer passive patients, but rather engaged—and more discerning—customers wielding new tools and better information to comparison shop. The year ahead will be marked by how well the healthcare industry responds to this shift. Organizations that fail to adapt will risk declining revenues as consumers turn elsewhere to have their health needs met.”
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